Learn how to join lab support sessions as a trainer with this quick instructional video!
Transcript:
Hi, I'm Jessie! I'm a Customer Success Manager with Opsgility and today we're going to go through the process of joining a Lab Support and Q&A session as a moderator, as well as some common troubleshooting steps.
First, log into OneVenue and select your conference, if applicable.
Next, select the appropriate track and find the session you're moderating. Keep in mind that the times shown will be local to you, so make sure you're joining the correct session at the correct time.
As a moderator, you should have a Join button, however some conferences require you to register for the session before it will display the Join button for you.
Once you click the Join button, Teams will launch with your session. Make sure your mic and camera settings are correct, then go ahead and join.
Please note that OneVenue allows you to join sessions in two ways: in the browser or with the Teams application. You can change your setting for this by clicking on "My Profile" and selecting "Join Meetings in Browser" or "Join Meetings in Teams". Keep in mind that some features may not be available in the browser client.
If you use the Teams application, you may need to switch tenants in order to join your meeting. For example, if I select the "Join Meetings in Teams" option and try to launch my session... You can see that I'm unable to join.
To fix this, I'll need to close this window and select the appropriate tenant (which for this purpose is "Microsoft Partner Events"). Now, when I click the Join button, it will launch my Teams client and take me directly into the meeting.
Thank you for watching this short informational video from Opsgility. I hope it was helpful!